Return & Refund Policy
1. Returns Eligibility
We accept returns within 30 days of delivery for most items. To qualify:
- Items must be unused and in original condition
- Original packaging and tags must be intact
- Proof of purchase is required
2. How to Return
Simple return process:
- Log in to your account at GreenToysSale.com
- Navigate to “Order History”
- Select the item(s) for return
- Complete the return request form
- Print the prepaid return label (where applicable)
3. Return Shipping
- Customer pays return shipping costs
- Original shipping fees are non-refundable
- We recommend using trackable shipping methods
4. Refund Processing
- Allow 5-10 business days after we receive your return
- Refunds issued to original payment method
- Processing time may vary by financial institution
5. Exchanges
For exchanges:
- Return the original item following our standard process
- Place a new order at GreenToysSale.com
6. Damaged/Defective Items
If you receive a damaged item:
- Contact us within 7 days of delivery
- Provide photos of the damage
- We’ll arrange replacement or refund
7. Non-Returnable Items
The following cannot be returned:
- Opened hygiene/safety items
- Personalized/custom products
- Final sale items (clearly marked)
8. International Returns
For orders outside the U.S.:
- Customer responsible for return shipping
- Mark package as “Returned Goods”
- Original shipping costs non-refundable
9. Return Status
Track your return:
- Through your GreenToysSale.com account
- Using carrier tracking information
10. Important Notes
- Returns without authorization may delay processing
- We reserve right to refuse non-compliant returns
- Refunds may take 7-14 days to appear in your account